Night Operations Supervisor

3 weeks ago


Newport, Newport, United Kingdom The Celtic Collection Full time

JOB TITLE – Night Operations Supervisor
DEPARTMENT – Night Front Office
RATE OF PAY - Competitive plus exceptional benefits
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 40 hours per week
SHIFT DETAILS – 5 days out of 7

OVERVIEW
As the Night Operations Supervisor, you will play a crucial role in overseeing the night-time management of the Front Office Team, ensuring that all team members are equipped and knowledgeable to provide Guests with an outstanding experience from check-in to check-out.

WHAT ARE WE LOOKING FOR ...
To excel in this position, candidates should embody the following attributes:
- Previous leadership experience in Front Office operations within the hospitality industry
- Proficient IT skills
- Strong leadership and management capabilities
- Dedication to delivering exceptional customer service
- Ability to thrive under pressure
- High standards of personal grooming
- Positive demeanor and effective communication skills
- Flexibility to adapt to diverse work scenarios
- Capability to work independently as well as collaboratively within a team

WHAT YOU'LL DO ...
The Night Operations Supervisor is responsible for shaping the initial impressions of our Guests and must carry out the following tasks to the highest standards:
- Oversee the complete Front Office operations to uphold superior standards
- Assist the Night Manager in assessing Guest satisfaction levels and identifying trends, focusing on continuous enhancement
- Serve as a primary contact for regular and significant Guests
- Execute Night Audit responsibilities
- Optimize room occupancy at competitive rates and utilize up-selling strategies to promote hotel services and amenities
- Represent the Night Manager and other senior personnel in their absence, assuming full responsibility for the hotel
- Adhere to all security and emergency protocols and manage their implementation as necessary
- Provide comprehensive handover to the early staff / Duty Manager
- Participate in relevant training sessions as required and support the Night Team's training and development initiatives
- Maintain up-to-date knowledge of hotel offerings, services, pricing, and policies, along with local area insights
- Conduct Health and Safety inspections and Night Walks
- Maintain a comprehensive awareness of all hotel areas

WHATS IN IT FOR YOU...
As a member of The Celtic Collection, you will benefit from a variety of incredible perks, including complimentary parking during your shifts, lifestyle and retail discounts for you and your family, among others.
Our career development opportunities are tailored to your unique journey, and we take pride in supporting you every step of the way, starting from your first day with personalized in-house training programs.

WHO ARE WE ...
The Celtic Collection is a distinguished portfolio of unique hotels and event venues at the gateway to South Wales, stemming from the success of the Celtic Manor Resort, a premier business and leisure destination recognized as the Best UK Hotel for nine of the last 10 years at the Meetings & Incentive Travel Awards.
As the host venue for significant events, the Celtic Manor Resort is one of Europe's top destinations for luxury getaways, family vacations, special celebrations, golfing retreats, and corporate events. The resort features three championship golf courses, luxurious spas, exceptional conference facilities, and a variety of team-building and family activities including archery, adventure golf, laser clays, and treetop ropes courses.

RECRUITMENT INFO
In the event we receive a high number of applications, we reserve the right to close this campaign early.
In accordance with the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.



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