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Night Operations Supervisor
3 months ago
JOB TITLE – Assistant Manager for Night Front Office
DEPARTMENT – Night Front Office
RATE OF PAY - Competitive salary with exceptional benefits
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 40 hours per week
SHIFT DETAILS – 5 days out of 7
POSITION SUMMARY
As the Assistant Manager for Night Front Office, you will play a crucial role in overseeing the night-time operations of the Front Office Team, ensuring that all team members are equipped and knowledgeable to provide guests with an outstanding experience from check-in to check-out.
QUALIFICATIONS AND SKILLS REQUIRED ...
To excel in this position, candidates should demonstrate the following attributes:
Previous leadership experience in Front Office operations within the hospitality industry
Proficient in IT systems
Strong leadership and management capabilities
Dedication to delivering exceptional customer service
Ability to thrive in high-pressure environments
High standards of personal grooming
Positive demeanor and effective communication skills
Flexibility to adapt to various work scenarios
Capability to work independently as well as collaboratively within a team
KEY RESPONSIBILITIES ...
The Assistant Manager for Night Front Office is responsible for creating positive first impressions for our guests and must carry out the following duties to the highest standards:
Supervise the entire Front Office operation to uphold superior standards
Assist the Night Manager in assessing guest satisfaction levels and identifying trends, focusing on continuous enhancement
Serve as a primary contact for regular and VIP guests
Execute Night Audit responsibilities
Optimize room occupancy at competitive rates and employ up-selling strategies to promote hotel amenities and services
Represent the Night Manager and other senior leaders in their absence, assuming full responsibility for hotel operations
Adhere to all security and emergency protocols and manage their implementation as necessary
Provide comprehensive handover to early staff / Duty Manager
Participate in relevant training programs and support the Night Team's training and development initiatives
Maintain current knowledge of hotel offerings, services, pricing, and policies, along with familiarity with the local area
Conduct Health and Safety inspections and Night Walks
Keep a vigilant awareness of all hotel areas
EMPLOYEE BENEFITS ...
As a member of The Celtic Collection, you will enjoy a variety of fantastic perks, including complimentary parking during shifts, lifestyle and retail discounts for you and your family, among others.
Our career advancement opportunities are tailored to your unique journey, and we take pride in supporting you every step of the way, starting from your first day with a personalized in-house training program.
ABOUT US ...
The Celtic Collection is a distinguished portfolio of unique hotels and event venues located at the gateway to South Wales, built upon the success of the Celtic Manor Resort, a premier business and leisure destination recognized as the Best UK Hotel for nine of the last ten years at the Meetings & Incentive Travel Awards.
As the host venue for significant events such as the 2014 NATO Summit and the 2010 Ryder Cup, the Celtic Manor Resort stands as one of Europe's premier destinations for luxury getaways, family vacations, special events, golfing retreats, and corporate gatherings. The resort features three championship golf courses, luxurious spas, outstanding conference facilities, and a range of team-building and family activities including archery, adventure golf, laser clays, and treetop ropes courses.
In addition to the five-star Resort Hotel, the Collection encompasses the historic Manor House, the contemporary Coldra Court Hotel, ten luxurious self-catering Hunter Lodges, and the convenient Tŷ Hotel Magor. The 170-bedroom Parkgate Hotel was launched in the city center of Cardiff in partnership with the Welsh Rugby Union, and a second Tŷ Hotel opened at Milford Waterfront in collaboration with the Port of Milford Haven. In September 2019, The Celtic Collection unveiled the new International Convention Centre Wales (ICC Wales) in a joint venture with the Welsh Government.
RECRUITMENT INFORMATION
In the event of receiving a high volume of applications, we reserve the right to close this recruitment process early.
In accordance with the Asylum and Immigration Act of 1996, all applicants must be eligible to live and work in the UK. Documented proof of eligibility will be required from candidates as part of the recruitment process. The Celtic Manor Resort is an equal opportunity employer and welcomes applications from individuals of all ages.
