Customer Reservations Specialist

4 weeks ago


Leeds, Leeds, United Kingdom RBH Hospitality Management Full time

JOIN OUR TEAM

At RBH Hospitality Management, we recognize that our employees are our greatest asset, and we prioritize their well-being. Our commitment to diversity, health, sustainability, and individuality distinguishes us from our competitors, contributing to our recognition as one of the Top 30 Best Places to Work in Hospitality. We are enthusiastic about the industry and continuously seek talented individuals to join our journey.

A DAY IN THE LIFE OF A RESERVATIONS AGENT

Your responsibilities will include...

As a key member of our team, reporting to the Reservations Manager, your daily tasks will encompass:

  • Processing reservations and managing new bookings
  • Updating all reservations from online booking platforms
  • Preparing for upcoming arrivals
  • Responding to all email and phone inquiries
  • Managing group rooming lists

WHAT WE EXPECT FROM YOU

While we primarily focus on personality and potential, here are some essential skills and qualities we seek...

To excel as a Reservations Agent, you should possess the following:

  • Proficient knowledge of Microsoft Office, Opera, and other relevant software
  • A proactive mindset for resolving challenges
  • Excellent personal presentation and communication skills, both verbal and written
  • A genuine passion for delivering outstanding customer service with a positive attitude
  • Capability to handle cash, credit/debit cards, and foreign currency
  • A strong team player who can multitask and prioritize effectively
  • The ability to maintain a friendly demeanor even in high-pressure situations
  • A professional and confident telephone manner
  • A good sense of humor and an approachable personality

WHAT WE PROVIDE

We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture...

  • Discounted hotel room rates for you and your friends & family
  • Additional days off for your birthday
  • Flexible working arrangements
  • Pension plan
  • Complimentary meals during shifts, saving you over £1000 annually

To discover more about our complete benefits package, please refer to our employee benefits resources.

At RBH Hospitality Management, we value our employees as our most important asset and understand the significance of prioritizing their needs. Our commitment to diversity, health, sustainability, and individuality sets us apart from our competitors, and we are always on the lookout for new talent to join us on our journey.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive, people-first culture.

#LifeatRBH



  • Leeds, Leeds, United Kingdom The QHotels Collection Full time

    Are you passionate about delivering outstanding customer experiences?Key Benefits:Complimentary fitness club membership (subject to terms and conditions)Exclusive discounts across The QHotels CollectionSpecial rates for family and friends at our hotelsAccess to accommodation deals with Hilton and Marriott globally28 days of annual leave (for full-time...


  • Leeds, Leeds, United Kingdom RBH Hospitality Management Full time

    JOIN OUR TEAMAt RBH Hospitality Management, we recognize that our employees are our greatest asset. We prioritize their well-being and embrace diversity in our workplace. Our commitment to health, sustainability, and individuality distinguishes us from our competitors, contributing to our recognition as one of the Top 30 Best Places to Work in Hospitality....


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job Summary:As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to check-out.Key Responsibilities:Manage reservations and guest communications, utilizing strong telephone and online booking system...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job Summary:As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to check-out.Key Responsibilities:Manage reservations and guest communications, utilizing strong telephone and online booking system...

  • Reservations Agent

    1 month ago


    Leeds, Leeds, United Kingdom The Met Hotel Leeds Full time

    JOIN OUR FAMILYAt RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the...

  • Reservations Agent

    3 days ago


    Leeds, Leeds, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at RBH. As a key member of our reservations team, you will be responsible for handling customer inquiries, processing reservations, and providing exceptional service to our guests.Key ResponsibilitiesProcess customer reservations and requests in a timely and...

  • Reservations Agent

    2 days ago


    Leeds, Leeds, United Kingdom RBH Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at RBH. As a key member of our reservations team, you will be responsible for handling customer inquiries, processing reservations, and providing exceptional service to our guests.Key ResponsibilitiesProcess customer reservations and requests in a timely and...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job Summary:As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to check-out.Key Responsibilities:Manage reservations and guest inquiries via phone, email, and online booking systemsProvide personalized...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job Summary:As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to check-out.Key Responsibilities:Manage reservations and guest inquiries via phone, email, and online booking systemsProvide personalized...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job SummaryAs a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to arrival.Key ResponsibilitiesManage reservations and bookings, utilizing online systems and telephone communication to meet guest needsProvide...


  • Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

    Job SummaryAs a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to arrival.Key ResponsibilitiesManage reservations and bookings, utilizing online systems and telephone communication to meet guest needsProvide...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Technical Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our administrative team, you will be responsible for providing exceptional customer service and technical support to our clients.Main ResponsibilitiesRespond to incoming customer inquiries...


  • Leeds, Leeds, United Kingdom Travel Trade Recruitment Limited Full time

    Are you an experienced corporate travel specialist seeking a more personalized approach to client relations? If you are looking to enhance your skills in the corporate travel sector while fostering meaningful connections with clients, this opportunity may be for you. Our client, a reputable travel management firm, is in search of a proactive and...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Technical Support Specialist to join our team. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Respond to incoming customer inquiries via phone,...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Customer Service Coordinator/Technical Support Specialist to join our team in a temporary opportunity that may lead to a permanent position.Main Responsibilities:Respond to incoming customer inquiries via phone, email, and in-person, providing timely and...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job Summary:Hays Specialist Recruitment Limited is seeking a highly organized and detail-oriented Customer Service Coordinator/Technical Support Specialist to join our team in a temporary opportunity that could potentially lead to a permanent position.Main Responsibilities:Respond to incoming customer inquiries via phone, email, and in-person, providing...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Technical Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our administrative team, you will be responsible for providing exceptional customer service and technical support to our clients.Main ResponsibilitiesRespond to incoming customer inquiries...


  • Leeds, Leeds, United Kingdom Davies Group Full time

    About the RoleDavies Group is seeking an experienced Disease Claims Specialist to join our growing Casualty team. As a Disease Claims Specialist, you will play a crucial role in handling disease claims, working closely with insurers, policyholders, and brokers to ensure seamless claim resolution.Key ResponsibilitiesLiaise with insurers, policyholders, and...


  • Leeds, Leeds, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleWe are seeking a highly skilled Credit Control Specialist to join our team at Hays Specialist Recruitment Limited. As a Credit Control Specialist, you will be responsible for managing the credit ledgers of customers, ensuring all financial risks to the business are proactively managed and controlled.Key ResponsibilitiesManage Customer Credit...