Customer Reservations Specialist
4 weeks ago
JOIN OUR TEAM
At RBH Hospitality Management, we recognize that our employees are our greatest asset, and we prioritize their well-being. Our commitment to diversity, health, sustainability, and individuality distinguishes us from our competitors, contributing to our recognition as one of the Top 30 Best Places to Work in Hospitality. We are enthusiastic about the industry and continuously seek talented individuals to join our journey.
A DAY IN THE LIFE OF A RESERVATIONS AGENT
Your responsibilities will include...
As a key member of our team, reporting to the Reservations Manager, your daily tasks will encompass:
- Processing reservations and managing new bookings
- Updating all reservations from online booking platforms
- Preparing for upcoming arrivals
- Responding to all email and phone inquiries
- Managing group rooming lists
WHAT WE EXPECT FROM YOU
While we primarily focus on personality and potential, here are some essential skills and qualities we seek...
To excel as a Reservations Agent, you should possess the following:
- Proficient knowledge of Microsoft Office, Opera, and other relevant software
- A proactive mindset for resolving challenges
- Excellent personal presentation and communication skills, both verbal and written
- A genuine passion for delivering outstanding customer service with a positive attitude
- Capability to handle cash, credit/debit cards, and foreign currency
- A strong team player who can multitask and prioritize effectively
- The ability to maintain a friendly demeanor even in high-pressure situations
- A professional and confident telephone manner
- A good sense of humor and an approachable personality
WHAT WE PROVIDE
We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture...
- Discounted hotel room rates for you and your friends & family
- Additional days off for your birthday
- Flexible working arrangements
- Pension plan
- Complimentary meals during shifts, saving you over £1000 annually
To discover more about our complete benefits package, please refer to our employee benefits resources.
At RBH Hospitality Management, we value our employees as our most important asset and understand the significance of prioritizing their needs. Our commitment to diversity, health, sustainability, and individuality sets us apart from our competitors, and we are always on the lookout for new talent to join us on our journey.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We are dedicated to building a diverse workforce and fostering an inclusive, people-first culture.
#LifeatRBH
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