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Hotel Reservations Specialist

2 months ago

Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

Job Summary:

As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to check-out.

Key Responsibilities:

  • Manage reservations and guest inquiries via phone, email, and online booking systems
  • Provide personalized service to guests, responding to their needs and preferences
  • Collaborate with the hotel team to ensure guest satisfaction and loyalty
  • Contribute to sales targets by promoting hotel amenities and services
  • Stay up-to-date with hotel policies, procedures, and promotions

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Proficiency in IT systems and adaptability to new technologies
  • Attention to detail and organizational skills
  • Previous experience in customer service or a related field (training provided)

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and supportive work environment
  • Generous employee discounts and perks

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