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Reservations Coordinator
2 months ago
About the Role
We are seeking a highly skilled and organized Reservations Coordinator to join our team at Thorpe Park Hotel & Spa. As a key member of our reservations team, you will be responsible for managing our busy reservations office and ensuring that every guest has an exceptional experience.
Your Key Responsibilities
- Communicate effectively with guests via phone and online booking systems to meet their needs and exceed their expectations.
- Provide exceptional customer service to all guests, ensuring that every interaction is positive and memorable.
- Manage reservations, including making and assisting with bookings, and contributing to sales targets.
- Utilize your knowledge of our facilities to showcase the best of Thorpe Park Hotel & Spa to our guests.
What We're Looking For
We're seeking an individual who is passionate about delivering outstanding customer service and has a keen eye for detail. As a Reservations Coordinator, you will be calm under pressure, have excellent communication skills, and be proficient in a variety of IT systems. Previous experience in a similar role is advantageous, but full training will be provided.
What We Offer
- A competitive salary, negotiable dependent on experience.
- Wagestream - the ability to access up to 40% of your wages as you earn them each week.
- 28 days annual leave.
- Health cash plan.
- Generous employee discounts.
- Life assurance.
- Bespoke training programmes accessible to all.
- An engaging and supportive work environment.