Reservations Coordinator

1 week ago

Leeds, Leeds, United Kingdom Thorpe Park Hotel & Spa Full time

As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests before they arrive.

You will help to manage our busy reservations office and ensure everything is in place to make sure the guest's experience is the best it can be.

Your day-to-day responsibilities will include:

  • Communicating with potential and repeat guests to provide exceptional customer service.
  • Using the telephone and online booking systems to seamlessly meet the guests' needs.
  • Providing the best possible customer service to all of our guests, be it business or pleasure.
  • Making and assisting with reservations to ensure a smooth and enjoyable experience for our guests.
  • Contributing towards sales for bedroom occupancy targets.
  • Using your knowledge to showcase the facilities offered at Thorpe Park Hotel & Spa.

We're looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest's expectations.

As a Reservations Coordinator, you will be calm under pressure with an excellent telephone manner and the ability to multitask.

As a lot of our reservations are managed online, you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisational skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

In return, we are offering a rewarding role with scope for career progression along with:

  • A competitive salary, negotiable dependent on experience.
  • Wagestream - the ability to access up to 40% of your wages as you earn them each week.
  • 28 days annual leave.
  • Health cash plan.
  • Generous employee discounts.
  • Life assurance.
  • Bespoke training programmes accessible to all.
  • An engaging and supportive work environment.

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