Customer Service Reservations Associate
4 weeks ago
JOIN OUR TEAM
At RBH Hospitality Management, we recognize that our employees are our greatest asset. We prioritize their well-being and embrace diversity in our workplace. Our commitment to health, sustainability, and individuality distinguishes us from our competitors, contributing to our recognition as one of the Top 30 Best Places to Work in Hospitality. We are enthusiastic about the industry and are continually seeking fresh talent to join our mission.
A DAY IN THE LIFE OF A RESERVATIONS AGENT
Your daily responsibilities will include...
As a Reservations Agent, reporting to the Reservations Manager, your typical workday will encompass:
- Processing reservations and managing new bookings
- Updating all reservations made through online platforms
- Reviewing upcoming arrivals for the next day
- Responding to all email and phone inquiries
- Entering group rooming lists accurately
WHAT WE EXPECT FROM YOU
While we value personality and potential, here are some essential skills and qualities we seek...
To excel in the role of Reservations Agent, you should possess the following:
- Proficient knowledge of Microsoft Office, Opera, and other relevant software
- A proactive mindset for resolving challenges
- Excellent personal presentation and strong communication skills, both verbal and written
- A genuine passion for providing outstanding customer service with a positive attitude
- Capability to manage cash, credit/debit cards, and foreign currency
- A collaborative team player who can multitask and prioritize effectively
- The ability to maintain a friendly demeanor even in high-pressure situations
- A professional and confident telephone presence
- A good sense of humor and an approachable nature
WHAT WE PROVIDE
We offer a comprehensive benefits package designed to support our employees and enhance our workplace culture...
- Discounted hotel room rates for you and your friends and family
- Additional holiday days for your birthday
- Flexible working arrangements
- Pension plan
- Complimentary meals during your shifts, saving you significant costs annually
To explore our complete benefits package, please refer to our employee benefits video.
At RBH Hospitality Management, we believe in the value of our people and are committed to fostering an inclusive and diverse workforce. We are always eager to welcome new talent to our family.
EQUAL OPPORTUNITIES
RBH Hospitality Management is proud to be an equal opportunity employer. We are dedicated to creating a diverse workforce and maintaining an inclusive, people-first culture.
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