Customer Experience Specialist
6 days ago
Job Summary
As a Reservations Coordinator at Thorpe Park Hotel & Spa, you will be the first point of contact for guests, providing exceptional customer service and ensuring a seamless experience from initial inquiry to arrival.
Key Responsibilities
- Manage reservations and bookings, utilizing online systems and telephone communication to meet guest needs
- Provide personalized service to guests, responding to inquiries and resolving issues in a timely and professional manner
- Collaborate with colleagues to ensure efficient and effective guest experience
- Contribute to sales targets by promoting hotel amenities and services
- Develop and maintain knowledge of hotel facilities and services to effectively showcase them to guests
Requirements
- Excellent communication and interpersonal skills, with a calm and professional demeanor under pressure
- Ability to multitask and prioritize tasks effectively
- Proficiency in IT systems, with adaptability and a willingness to learn new technologies
- Attention to detail and strong organizational skills
- Previous experience in a similar role is advantageous, but full training will be provided
What We Offer
- A competitive salary, negotiable dependent on experience
- Wagestream - access to up to 40% of wages as earned each week
- 28 days annual leave
- Health cash plan
- Generous employee discounts
- Life assurance
- Bespoke training programs accessible to all
- An engaging and supportive work environment
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