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Customer Experience Specialist

2 months ago


Leeds, Leeds, United Kingdom Elevation Recruitment Group Full time

About Elevation Recruitment Group

We are a leading recruitment agency specializing in placing talented individuals in exciting roles within the financial services sector.

Job Overview

We are seeking a highly motivated and experienced Customer Service Representative to join our team at Lantern Debt Recovery in Leeds City Centre.

Key Responsibilities

  • Provide exceptional customer service to clients and stakeholders
  • Manage and resolve customer complaints in a professional and timely manner
  • Work collaboratively with the team to achieve sales and revenue targets
  • Participate in ongoing training and development to improve skills and knowledge

What We Offer

  • A competitive salary of £24,336 per annum
  • A monthly bonus of up to £507 (£6,084 per year)
  • Hybrid working arrangements
  • 33 days holiday (including public holidays) – rising to 36 with additional service
  • Cash referral scheme
  • Employee assistance
  • Healthcare
  • Retail discounts
  • Gym discounts
  • Loyalty reward scheme
  • Casual dress

Working Hours

  • Week 1: 08:00 - 16:30
  • Week 2: 09:30 - 18:00 + Sat 09.00 – WFH)
  • Week 3: 09:00 - 17:30
  • Week 4: 10:30 - 19:00

Requirements

  • Financial services experience would be beneficial but not essential