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Customer Experience Specialist

2 months ago

Leeds, Leeds, United Kingdom Page Personnel Full time

About the Role:

We are seeking a highly skilled Customer Service Advisor to join our team at Page Personnel. As a Customer Service Advisor, you will be working alongside a fantastic team handling customer enquiries which come into the business.

Key Responsibilities:

  • Handling customer enquiries via telephone and ensuring excellent customer service
  • Working closely with contractors to organise appointments and ensure they have all the necessary tools for the job
  • Managing multiple systems and prioritising workload accordingly
  • Upholding the five-star reputation of the business and ensuring service level agreements are exceeded

Requirements:

  • Previous office-based customer service experience
  • Able to work in a fast-paced environment and prioritise workload accordingly
  • Confident telephone manner with excellent communication skills
  • IT literate and confident managing multiple systems
  • A good team player

What We Offer:

  • Salary of £23,500
  • Reputable business within the automotive sector
  • Central location in Leeds
  • Free parking
  • Excellent transport links
  • Hybrid working
  • Full training provided
  • Excellent progression and development
  • No shift patterns or weekends
  • Excellent benefits
  • Fab on-site facilities and working environment
  • Excellent team and culture