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Customer Experience Specialist
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Advisor. As a key member of our Customer Experience Contact Centre Team, you will be responsible for delivering exceptional customer service and support to our valued customers.
Key Responsibilities:
- Provide high-quality customer service and support via phone, email, and other communication channels.
- Resolve customer queries and issues in a timely and professional manner.
- Process rent payments and answer rent-related enquiries.
- Negotiate affordable and sustainable payment plans with customers.
- Provide support, advice, and signposting to customers on tenancy and money management.
- Prioritize and book in repairs, diagnose faults, and provide guidance on neighbourhood queries.
- Record and advise on Anti-social behaviour.
Requirements:
- Previous experience working in a busy contact centre.
- Excellent communication and negotiation skills.
- Ability to prioritize calls, manage workload, and meet KPIs.
- Ability to maintain accurate system records.
- Housing experience.
- Experience of using a Customer Relationship Management (CRM) System.
What We Offer:
- Full and part-time hours available.
- Salary £24,482.46 for a 35-hour week plus benefits.
- Hours available between Monday to Friday.
- 25 days annual leave (raising annually to 30 days) plus Bank Holidays.
- Some top-of-the-range tech and office furniture to carry out your job from home.
- A contributory pension scheme where we will match your contributions up to 9%.
- A benefits platform that suits everyone.
About Us:
At Yorkshire Housing, we are committed to providing excellent customer service and support to our valued customers. We are a dynamic and ambitious organization with big growth plans and loads of scope for development. We believe in creating a work environment that is inclusive and diverse, where everyone can contribute their best work and be themselves.
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application. We look forward to hearing from you.
