Team Member

3 days ago

Leeds, Leeds, United Kingdom The Rank Group Full time

About The Rank Group

The Rank Group is a leading operator of bingo clubs in the UK, offering amazing great-value food, drink, and live entertainment.

Job Summary

We are seeking a talented and enthusiastic individual to join our team as a Team Member - Customer Experience Specialist. As a key member of our frontline team, you will be responsible for providing exceptional customer service and creating a memorable experience for our customers.

Key Responsibilities

  • Provide outstanding customer service, ensuring that every customer feels valued and welcome.
  • Work collaboratively with colleagues to achieve sales targets and drive revenue growth.
  • Upsell and promote our products and services to customers, ensuring they have a great experience.
  • Manage customer complaints and issues in a professional and courteous manner.
  • Contribute to a positive and inclusive team culture, promoting a culture of excellence and customer satisfaction.

Requirements

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a track record of delivering exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think creatively and resolve customer issues.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer

  • Competitive pay and benefits package.
  • Opportunities for career development and progression.
  • A fun and supportive work environment.
  • Discounts on food and drink.
  • Access to employee rewards and recognition programs.

Why Join The Rank Group?

We are a people-focused business, committed to creating a positive and inclusive work environment. Our team members are our greatest asset, and we invest in their development and well-being. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we would love to hear from you.

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