Care Coordinator

1 week ago


Swinton, Manchester, United Kingdom Home Instead Full time
{"Job Title: Home Care Scheduler Job Summary: We are seeking a highly organized and detail-oriented Home Care Scheduler to join our team at Home Instead. As a key member of our care team, you will be responsible for scheduling our clients and care professionals to provide the highest quality care service. Key Responsibilities: * Coordinate care professionals' schedules on a daily, weekly, and fortnightly basis * Develop and maintain relationships with both clients and care professionals * Coordinate and maintain monthly client schedules in our Home Instead Back Office System * Identify and report strategic business opportunities and needs * Enter and maintain accurate Client and Care Professionals records on our Home Instead Back Office Software * Provide an up-to-date report for out-of-hours cover Requirements: * Level 3 NVQ in Health and Social Care or equivalent * Experience working in a scheduling role * Tenacious problem solver * Enjoys working in a dynamic team environment and remains calm under pressure * Be organized and flexible to meet the needs of the business * Must have full driving license and means of transport if required within the territory to visit clients * IT Literate – good working knowledge of MS Office, CRM software & Excel * Ability to pick up new systems quickly * Be part of our \"on-call\" team * Experience in the care sector delivering a wide range of personal care services * Experience of working with MAR sheets and medication in a supervisory role * Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes * Knowledge and understanding of legislation and regulations specific to Health and Social Care * Good communication skills with the ability to build rapport quickly * Must be confident to use care management technology including providing support and training to Care Professionals * Must understand the importance of confidentiality working within current legislation * Must have full driving license and means of transport if required within the territory to visit clients * Be organized and flexible to meet the needs of the business About Us: At Home Instead, we are passionate about delivering the highest quality care to our clients and helping them to live independently and happily in their own homes. We are a dynamic and supportive team, and we are looking for someone who shares our values and is committed to providing exceptional care.
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