Care Coordinator
2 months ago
About the Role
The Scheduler is a key member of our team, responsible for ensuring our clients receive the highest quality care service. This role requires strong organizational skills, attention to detail, and excellent communication abilities.
Key Responsibilities
- Coordinate client schedules and care professional rotas to ensure seamless delivery of care services.
- Develop and maintain relationships with clients, their families, and care professionals to ensure a high level of satisfaction.
- Manage and maintain accurate records of client and care professional information.
- Identify and report strategic business opportunities and needs.
- Provide exceptional customer service and support to clients and care professionals.
Requirements
- Level 3 NVQ in Health and Social Care or equivalent.
- Experience working in a scheduling role or similar.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- IT literate with good working knowledge of MS Office and CRM software.
What We Offer
As a Scheduler at Home Instead, you will have the opportunity to work with a dynamic team, delivering high-quality care services to our clients. We offer a competitive salary, comprehensive training, and opportunities for career development.
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