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Front of House Operations Manager
1 month ago
We are seeking a highly organized and detail-oriented Front of House Manager to join our team at Wood Care Group. As a key member of our management team, you will be responsible for ensuring the smooth day-to-day operation of our care home.
Key Responsibilities:- Manage the front of house team, including activities, administration, maintenance, housekeeping, and kitchen staff.
- Coordinate the rota to ensure the correct number of staff are on duty at all times and minimize the need for agency staff.
- Handle telephone duties, including responding to inquiries and managing visitor experiences.
- Ensure a clean and welcoming environment for residents and visitors.
- Manage the ordering of cleaning and food supplies, staying within budget.
- Assist with onboarding new staff, scheduling induction days, and setting up on Care Control and Correct Care.
- Complete supervisions and competencies for the team and provide feedback.
- Assist with rota adjustments, clocking in issues, and lateness reporting.
- Support HR with employee information, including sickness dates, new starter information, and documentation.
- Attend staff meetings and hold them for the team as needed.
- Maintain personal and professional development to meet the changing needs of the home and participate in appropriate training.
- Comply with fire procedures and health and safety legislation.
- Handle money and manage the home's finances.
- Competitive pay rates
- Exceptional training and career development opportunities
- Proud to Care - our in-house employee recognition scheme
- Uniform provided
- Free onsite car parking and close proximity to local transport links
- First-rate working environment
- Additional shifts available
- Discount club membership across various categories
- Employee of the month
- Long service awards
- Refer a friend scheme - up to £100 per referral
- Overtime rates
- Access to Wage Stream - cash out up to 50% of earned wages each week
- Overtime raffle - chance to win £100 per month
- Wellbeing support
- Employee Assistance Program
- My Healthy Advantage App - comprehensive library of resources
- Opportunity to participate in exciting trips and activities with our residents
At Wood Care Group, we prioritize the welfare and wellbeing of our residents and staff. We strive to have the best staff in place to support our vision, with great communication and a focus on improving work-life balance.
