Patient Contact Clerk

1 week ago


Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that patients receive exceptional care and support.

Key Responsibilities
  • Promptly answer general telephone enquiries from patients and other members of the public, treating each contact with courtesy, discretion, and tact.
  • Book, amend, cancel, or confirm appointments in line with Trust Policies.
  • Confirm patient information and update demographic details on the relevant booking system.
  • Utilize the Mjog text messaging system to send patients notifications when requested.
  • Assist in promoting Quality of Care and maintaining standards within the department.
  • Provide cover for Patient Contact colleagues during periods of absence, coordinating leave booking to ensure the opening hours of the contact centre are covered.
Person Specification
  • General standard of general education.
  • Good working knowledge of PAS systems (training can be provided).
  • Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times.
  • Computer literate, with proficiency in MS Windows and Outlook.
  • Excellent customer service skills.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including flexible working arrangements, a gym, an active health and wellbeing programme, an on-site nursery, and a cycle to work scheme. We are committed to creating a diverse, inclusive, and supportive work environment that values and respects all employees.

We are an equal opportunities employer and welcome applications from under-represented groups. All staff at Medway NHS Foundation Trust comply with the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people, and vulnerable adults.



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