Patient Contact Clerk
1 month ago
We are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional patient care and ensuring seamless communication with our patients and stakeholders.
Main Responsibilities- Promptly answer general telephone enquiries from patients and other members of the public, treating each contact with courtesy, discretion, and tact.
- Book, amend, cancel, or confirm appointments in line with Trust Policies.
- Confirm patient information and update demographic details on the relevant booking system.
- Utilize the Mjog text messaging system to send patients notifications when requested.
- Assist in promoting Quality of Care and maintaining standards in the department.
- Provide cover for Patient Contact colleagues during periods of absence, coordinating leave booking to ensure the opening hours of the contact Centre are covered.
- General standard of general education.
- Good working knowledge of PAS systems (training can be provided).
- Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times.
- Computer literate, with proficiency in MS Windows and Outlook.
- Excellent customer service skills.
At Medway NHS Foundation Trust, we pride ourselves on working together as one team to deliver exceptional patient care. Our culture and values are at the heart of who we are as an organisation, and we are committed to creating a diverse, inclusive, and supportive work environment.
We offer a range of benefits, including a gym, active health and wellbeing programme, on-site nursery, and cycle to work scheme. We are an equal opportunities employer and welcome applications from under-represented groups to support our commitment to a diverse and inclusive workforce.
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Patient Contact Clerk
1 week ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a skilled Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders.Main Responsibilities• Promptly answer general telephone enquiries from patients and other members of the public,...
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Patient Contact Clerk
1 month ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional patient care and ensuring seamless communication with our patients and stakeholders.Main ResponsibilitiesPromptly answer general telephone...
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Patient Contact Clerk
1 month ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional patient care and ensuring seamless communication with our patients and stakeholders.Main ResponsibilitiesPromptly answer general telephone...
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Patient Contact Clerk
2 months ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that patients receive exceptional care and support.Key ResponsibilitiesPromptly answer general telephone enquiries from patients and other members...
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Patient Contact Clerk
2 months ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that patients receive exceptional care and support.Key ResponsibilitiesPromptly answer general telephone enquiries from patients and other members...
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Patient Contact Clerk
5 days ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob Summary: We are seeking a skilled Patient Contact Clerk to join our team at Medway NHS Foundation Trust. This is an exciting opportunity to work in a dynamic environment where you will be responsible for telephone contact with patients and other stakeholders.Main Responsibilities:Promptly answer general telephone enquiries from patients and other members...
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Patient Contact Coordinator
2 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and their families, ensuring that their needs are met and their experiences are positive.Main ResponsibilitiesAs a...
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Patient Contact Representative
4 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that patients receive exceptional care and support.Main ResponsibilitiesPromptly answer general telephone enquiries from patients and other members of the...
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Patient Contact Representative
4 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and motivated Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that patients receive exceptional care and support.Main ResponsibilitiesPromptly answer general telephone enquiries from patients and other members of the...
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Patient Contact Representative
3 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and organized Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders, ensuring that their needs are met in a timely and efficient manner.Main...
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Patient Contact Representative
3 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and organized Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders, ensuring that their needs are met in a timely and efficient manner.Main...
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Patient Contact Representative
1 month ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that our patients receive the best possible care and service.Key ResponsibilitiesAnswer general telephone enquiries from patients and other members of the...
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Patient Contact Representative
1 month ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly skilled and motivated Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will play a vital role in ensuring that our patients receive the best possible care and service.Key ResponsibilitiesAnswer general telephone enquiries from patients and other members of the...
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Patient Contact Representative
3 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and organized Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders, ensuring that their needs are met in a timely and efficient manner.Main...
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Patient Contact Representative
3 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and organized Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders, ensuring that their needs are met in a timely and efficient manner.Main...
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Patient Contact Clerk
2 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeAbout the RoleWe are seeking a skilled Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and their families.Key ResponsibilitiesPromptly answer general telephone enquiries from patients and other members of the public,...
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Patient Contact Representative
2 months ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Contact Representative to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional telephone support to patients and other stakeholders, ensuring that their needs are met with courtesy, discretion, and tact.Main...
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Patient Contact Representative
2 months ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeJob SummaryWe are seeking a highly skilled and customer-focused Patient Contact Representative to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional telephone support to patients and other stakeholders, ensuring that their needs are met with courtesy, discretion, and tact.Main...
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Ward Clerk
4 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeWard Clerk - Kingfisher (Band 2) - Admin - Medway NHS Foundation TrustWe are seeking a highly organized and detail-oriented Ward Clerk to join our team at Medway NHS Foundation Trust. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our ward.Key Responsibilities:Input and amend Bed Occupancy System...
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Ward Clerk
4 weeks ago
Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full timeWard Clerk - Kingfisher (Band 2) - Admin - Medway NHS Foundation TrustWe are seeking a highly organized and detail-oriented Ward Clerk to join our team at Medway NHS Foundation Trust. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our ward.Key Responsibilities:Input and amend Bed Occupancy System...
