Patient Contact Representative

3 weeks ago

Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled and organized Patient Contact Clerk to join our team at Medway NHS Foundation Trust. As a key member of our Call Centre, you will be responsible for providing exceptional customer service to patients and other stakeholders, ensuring that their needs are met in a timely and efficient manner.

Main Responsibilities
  • Promptly answer general telephone enquiries from patients and other members of the public, treating each contact with courtesy, discretion, and tact.
  • Book, amend, cancel, or confirm appointments in line with Trust Policies.
  • Confirm patient information and update demographic details on the relevant booking system.
  • Utilize the Mjog text messaging system to send patients notifications when requested.
  • Assist in promoting Quality of Care and maintaining standards in the department.
  • Provide cover for Patient Contact colleagues during periods of absence, coordinating leave booking to ensure the opening hours of the contact Centre are covered.
Person Specification
  • General standard of general education.
  • Good working knowledge of PAS systems (training can be provided).
  • Ability to understand and comply with the Data Protection Act and maintain confidentiality at all times.
  • Computer literate, with proficiency in MS Windows and Outlook.
  • Excellent customer service skills.
About Us

At Medway NHS Foundation Trust, we pride ourselves on working together as one team to deliver exceptional patient care. Our culture and values are at the heart of who we are as an organization, and we are committed to creating a diverse, inclusive, and supportive work environment.

We offer a range of benefits, including flexible working arrangements, a gym, an active health and wellbeing program, an on-site nursery, and a cycle to work scheme. We are an equal opportunities employer and welcome applications from under-represented groups.

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