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Patient Administration Coordinator
3 months ago
Position Overview
Job Title: Patient Administration Coordinator
Division: Women's, Children's, and Young People's Services
Band: 2
Salary: £22,383 per annum/pro rata
We are seeking a dedicated Patient Administration Coordinator who aligns with our mission to provide the Best of Care by the Best People. This role is pivotal in ensuring that our organization remains the preferred choice for both patients and staff.
The successful candidate will serve as the initial point of contact for our patients, demonstrating the ability to manage multiple tasks effectively during peak times. A friendly demeanor and a commitment to maintaining strict confidentiality are essential.
Key Responsibilities
- Contact all scheduled patients to guarantee a smooth appointment process.
- Update patient demographics in the hospital information systems.
- Assist pathway coordinators with rescheduling appointments and addressing any capacity challenges.
- Handle incoming telephone inquiries and take prompt action as needed.
- Support additional tasks as required.
- Perform clerical duties as assigned by the Operational Coordinator or Service Managers.
Our core values are Bold, Every Person Counts, Sharing and Open, and Together. It is crucial that you embody these values throughout your application process and employment with us.
We are committed to promoting diversity, multiculturalism, and inclusion; our policies ensure that all candidates are treated equitably at every stage of the recruitment process.
About Us
At Medway, we take pride in our collaborative approach to achieving our vision of Better, Best, Brilliant. Our culture and values are the driving force behind our organization.
We offer flexible working arrangements to support a healthy work-life balance, ensuring that you can fulfill personal interests and family commitments without compromising your professional responsibilities.
All of our employees enjoy a variety of benefits, including access to a gym, a comprehensive health and wellbeing program, an on-site nursery, and a cycle-to-work scheme.
We actively seek to attract, recruit, and retain top talent and encourage applications from underrepresented groups to support our commitment to a diverse and inclusive workforce.
All staff at Medway adhere to the Trust's policies on safeguarding children, young people, and vulnerable adults.
