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Patient Care Coordinator

3 months ago


Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time

Position Overview

Patient Care Coordinator

Division: Oncology & Patient Access

Band: 2

Salary: £22,383 per annum/pro rata

We are seeking a Patient Care Coordinator who embodies our commitment to delivering the Highest Quality Care through Exceptional People and possesses the enthusiasm to advance our mission, ensuring that our organization remains the preferred choice for both patients and staff.

Key Responsibilities

The successful candidate will serve as the initial point of contact for patients and their families, addressing inquiries via telephone and in person.

As a Patient Care Coordinator, the ability to manage multiple tasks during peak times is crucial, along with a warm and accommodating demeanor while adhering to the organization's strict confidentiality protocols.

Our core values are B old, E very Individual Matters, S haring and Transparency, and T ogetherness. It is essential that you understand and reference our values when completing your application and consistently reflect these values throughout your tenure with the organization.

We are dedicated to promoting diversity, multiculturalism, and inclusion; our policies and procedures ensure that all candidates are treated equitably at every stage of the recruitment process.

To contribute to our promising future and join our team, we encourage you to consider this opportunity.

About Us

At Medway, we take pride in collaborating as a unified team to achieve our shared vision of Better, Best, Brilliant. Our culture and values are the driving force behind our organization.

Our organization is an excellent choice for individuals looking to advance their careers in a dynamic environment.

Interested in flexible working arrangements? In the healthcare sector, we are reminded daily of the significance of life. As a flexible working-friendly organization, we aim to ensure that you can work in a manner that benefits both our patients and your personal commitments. We invite you to discuss how we might accommodate a flexible working arrangement that allows you to balance personal interests and family obligations. Our goal is to support you in working flexibly in a way that suits both you and the organization.

All of our permanent and fixed-term employees can enjoy a variety of benefits, including access to a gym, an active health and wellness program, an on-site nursery, and a cycle-to-work scheme.

We are actively taking steps to attract, recruit, and retain top talent and would welcome more applications from underrepresented groups to support our commitment to a diverse, inclusive, and preferred employer workforce.

All staff at Medway adhere to the organization's and the Kent and Medway Safeguarding Board's policies regarding the protection of children, young people, and vulnerable adults.

Job Duties

- Ensure that all pertinent case notes are accessible at the beginning of the clinic.

- Schedule patients for clinics within the designated work area for each shift.

- Confirm patient details and update demographic information in the relevant booking system.

- Address inquiries from the public or staff, whether by phone or in person.

- For outpatient clinics, update the Patient Administration System (PAS) with relevant outcomes and procedure codes for each patient.

- Arrange interpreters as necessary following organizational procedures.

- Schedule follow-up appointments as needed.

- Provide coverage during periods of absence.

Candidate Profile

Qualifications

Essential

Good general education with 5 GCSE A-C grades or equivalent, including Mathematics and English.

Knowledge

Essential

Delivering a quality service to enhance patient care and experience.

Skills

Essential

Proven customer service skills. Proficient in computer use, particularly MS Windows and Outlook. Excellent interpersonal abilities.

Values-Based Inquiry

Essential

How would you ensure you represent the organization positively?

Experience

Essential

Experience in an acute hospital setting is desirable but not mandatory.