Health Advisor

24 hours ago


Gillingham, Kent, United Kingdom SECamb Full time
About the Role

We are seeking a skilled and compassionate Health Advisor to join our team at South East Coast Ambulance Service NHS Foundation Trust. As a Health Advisor, you will be the first point of contact for patients calling our 111 service, providing vital support and guidance in emergency situations.

Key Responsibilities
  • Provide empathetic and effective communication with patients, assessing their needs and providing appropriate advice and support.
  • Work collaboratively with a team of healthcare professionals to ensure seamless patient care.
  • Utilize the NHS Pathways system to triage patients and direct them to the most suitable services.
  • Develop strong relationships with patients, families, and carers to provide ongoing support and guidance.
Requirements
  • GCSE or Functional Skills in Maths, English, and ICT Skills.
  • Previous experience working with the public, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
  • Ability to work flexibly, including evenings, weekends, and bank holidays.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career development and progression within the Trust.
  • Comprehensive training program, including classroom and on-the-job training.
  • Supportive and collaborative team environment.

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