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Health Advisor

2 months ago


Gillingham, Kent, United Kingdom SECamb Full time
About the Role

We are seeking a skilled and compassionate Health Advisor to join our team at South East Coast Ambulance Service NHS Foundation Trust. As a Health Advisor, you will be the first point of contact for patients calling our 111 service, providing vital support and guidance in emergency situations.

Key Responsibilities
  • Provide empathetic and effective communication with patients, assessing their needs and providing appropriate advice and support.
  • Work collaboratively with a team of healthcare professionals to ensure seamless patient care.
  • Utilize the NHS Pathways system to provide accurate and timely assistance in a variety of situations, from minor illnesses to life-threatening emergencies.
  • Develop strong problem-solving skills to navigate complex and high-pressure situations.
Requirements
  • GCSE or Functional Skills in Maths, English, and ICT Skills.
  • Previous experience working with the public, preferably in a healthcare or customer-facing role.
  • Excellent communication and interpersonal skills, with the ability to remain calm under pressure.
What We Offer
  • A comprehensive training program, including 9 weeks of full-time training, to ensure a smooth transition to the role.
  • A competitive salary, with opportunities for progression and career development within the Trust.
  • A supportive and collaborative work environment, with a focus on patient-centered care.