Customer Service Representative
3 days ago
At Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide timely and accurate resolution of customer queries and complaints.
- Communicate effectively with internal teams to ensure seamless service delivery.
- Proactively identify opportunities to improve customer satisfaction and implement process improvements.
- Manage and set up alerts for managers to ensure timely resolution of customer issues.
- Champion process improvements and share knowledge and best practices within the department.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Knowledge of Dynamics and Microsoft Office programs is a plus.
- Ability to support the business unit/team in delivering our ESG Strategy – Decade to Deliver.
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension Scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
- Voluntary Health Cash Plan.
- My Staff Shop: discounts and offers for shopping etc. across many suppliers.
- Green Commute Initiative: Work scheme for cycling.
- Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we'd love to hear from you.
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Customer Service Representative
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Customer Service Representative
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Customer Service Liaison
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