Customer Service Representative

3 days ago


Haydock, St. Helens, United Kingdom Speedy services Full time
Customer Service Coordinator

At Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Provide timely and accurate resolution of customer queries and complaints.
  • Communicate effectively with internal teams to ensure seamless service delivery.
  • Proactively identify opportunities to improve customer satisfaction and implement process improvements.
  • Manage and set up alerts for managers to ensure timely resolution of customer issues.
  • Champion process improvements and share knowledge and best practices within the department.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Knowledge of Dynamics and Microsoft Office programs is a plus.
  • Ability to support the business unit/team in delivering our ESG Strategy – Decade to Deliver.
What We Offer:
  • 26 days holiday (plus bank holidays).
  • Life assurance.
  • Pension Scheme.
  • Canteen facilities.
  • 95% discount across the Speedy brand.
  • Opportunities for training, development, and career progression.
  • Voluntary Health Cash Plan.
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers.
  • Green Commute Initiative: Work scheme for cycling.
  • Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we'd love to hear from you.



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