Customer Service Representative

6 days ago

Haydock, St. Helens, United Kingdom Speedy services Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Services Desk as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.

Key Responsibilities
  • Customer Service: Provide timely and effective resolution to customer inquiries and issues, ensuring a positive experience and building trust with our customers.
  • Communication: Communicate effectively with internal teams, including the Depot Network and wider Speedy business, to ensure timely and accurate resolution of queries and completes.
  • Process Improvement: Identify opportunities to improve customer satisfaction and raise the bar on our high standards, championing process improvements and sharing knowledge and best practice.
  • Alert Management: Manage and set up alerts for managers across the business in relation to the Voice of the Customer system.
  • Root Cause Analysis: Coordinate applicable action to ensure root cause is established during the 'Close the loop' process.
  • Team Collaboration: Work collaboratively with the team to deliver our ESG Strategy – Decade to Deliver.
Requirements
  • Excellent Communication Skills: Possess excellent listening skills, natural empathy, and a professional telephone manner.
  • Problem-Solving Skills: Demonstrate top-notch troubleshooting and problem-solving skills, with a genuine passion for customer service.
  • Adaptability: Be able to adapt to individual and operational change in a diverse and fast-paced organization.
  • Integrity and Trust: Possess a high level of integrity and trust, with a positive attitude and driven behavior.
  • Technical Skills: Have knowledge of Dynamics and Microsoft Office programs, with the ability to support the business unit/team to deliver our ESG Strategy – Decade to Deliver.
What We Offer
  • Competitive Salary: A competitive salary and benefits package, including 26 days holiday (plus bank holidays), life assurance, and pension scheme.
  • Training and Development: Opportunities for training, development, and career progression, with a Career Line of Sight that enables a detailed understanding of the route to progression and growth within the Speedy Group.
  • Employee Benefits: Access to a range of employee benefits, including a canteen facility, 95% discount across the Speedy brand, and a Voluntary Health Cash Plan.

  • Customer Service Representative

    3 days ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    Customer Service CoordinatorAt Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate...

  • Customer Service Representative

    3 days ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    Customer Service CoordinatorAt Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate...

  • Customer Service Liaison

    4 hours ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    Customer Service CoordinatorAt Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate...

  • Customer Service Liaison

    1 hour ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    Customer Service CoordinatorAt Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and accurate...

  • Internal Sales Representative

    2 weeks ago

    Haydock, St. Helens, United Kingdom SIG Plc Full time

    Role OverviewSIG Plc. is seeking a highly skilled and motivated Internal Sales Executive to join our team. As an Internal Sales Executive, you will play a crucial role in driving sales growth and profitability within our branch.Main ResponsibilitiesKey responsibilities of this role include:Providing exceptional customer service to internal and external...

  • Sales and Customer Relations Coordinator

    4 weeks ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    OverviewSpeedy Services stands as the UK's premier provider of hire solutions, offering an extensive selection of tools, specialized hire equipment, and plant services to cater to every project.Position: Sales and Customer Relations CoordinatorAre you enthusiastic about fostering connections and delivering exceptional customer service? At Speedy Services,...

  • Customer Service Executive

    2 weeks ago

    Haydock, UK, St. Helens, United Kingdom Thrive International Full time

    CUSTOMER SERVICES EXECUTIVE – CONTACT / CALL CENTRE ENVIRONMENTLOCATION : Based on site near Haydock, St HelensSALARY : Package to £27,000 plus excellent benefitsREFERENCE : OMTH1005KEYWORDS : CUSTOMER SERVICE, CONTACT CENTRE, CUSTOMER EXPERIENCE, PLANT HIRE, BUILDING SUPPLIES, MERCHANTS, COMMUNICATION, ACCOUNT HANDLING, KPI’S, CONSTRUCTION, CIVIL...

  • Automotive Technician

    4 weeks ago

    Haydock, St. Helens, United Kingdom North West Ambulance Service NHS Trust Full time

    Job Overview An exceptional opportunity has emerged for a skilled Automotive Technician to become a vital member of our team within the Fleet Maintenance Division at North West Ambulance Service NHS Trust. This role involves maintaining a diverse range of vehicles and associated equipment that serve the expansive Merseyside area. The working hours...

  • Vehicle Maintenance Engineer

    4 weeks ago

    Haydock, St. Helens, United Kingdom North West Ambulance Service NHS Trust Full time

    Job Overview An exceptional opportunity has emerged for a skilled Automotive Technician to become a vital member of our team, contributing to the Fleet Maintenance Division of the North West Ambulance Service. This position involves the upkeep of a diverse range of vehicles and associated equipment that operate within a broad geographic area. The...

  • Fleet Maintenance Specialist

    4 weeks ago

    Haydock, St. Helens, United Kingdom North West Ambulance Service NHS Trust Full time

    Job Overview An exceptional opportunity has emerged for a skilled Automotive Technician to become a vital member of our team within the Fleet Maintenance Division of the North West Ambulance Service. This position involves the upkeep of a diverse range of vehicles and related equipment that serve the extensive Merseyside area. The working hours align...

  • IT Application Support Technical Lead

    6 days ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    About the RoleWe are seeking an experienced IT Application Support Technical Lead to join our team at Speedy Services. As a key member of our IT Operations Team, you will be responsible for providing technical delivery, strategy, and leadership across our IT infrastructure, Microsoft cloud estate, and supporting services.Key ResponsibilitiesTechnical...

  • IT Application Support Technical Lead

    5 days ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    About the RoleWe are seeking an experienced IT Application Support Technical Lead to join our team at Speedy Services. As a key member of our IT Operations Team, you will be responsible for providing technical delivery, strategy, and leadership across our IT infrastructure, Microsoft cloud estate, and supporting services.Key ResponsibilitiesTechnical...

  • LGV Class 2 Service Technician

    1 week ago

    Haydock, St. Helens, United Kingdom phs Group Full time

    Job Summary:We are seeking a highly skilled and experienced Class 2 Service Technician to join our Healthcare Division team at phs Group. As a key worker, you will play a vital part in the success of our company, providing excellent customer service and ensuring the highest standards of hygiene and cleanliness for our customers.Key Responsibilities:Collect...

  • LGV Class 2 Service Technician

    2 weeks ago

    Haydock, St. Helens, United Kingdom phs Group Full time

    Job Summary:We are seeking a highly skilled and experienced Class 2 Service Technician to join our Healthcare Division team at phs Group. As a key worker, you will play a vital part in the success of our company, providing excellent customer service and ensuring the highest standards of hygiene and cleanliness for our customers.Key Responsibilities:Collect...

  • Logistics Operations Manager

    4 weeks ago

    Haydock, St. Helens, United Kingdom DX Full time

    Role OverviewReporting directly to the General Manager, this position is responsible for overseeing the quality management of the Hub during night operations. The aim is to ensure that all operational aspects align with established procedures while meeting both internal and external Customer Service Level Agreements (SLAs). Additionally, the role involves...

  • EV Charging Point Technician

    4 weeks ago

    Haydock, St. Helens, United Kingdom Search Full time £37,300

    Position OverviewWe are seeking a skilled Electric Vehicle Charging Point Technician to join our team. This role presents a unique opportunity to enhance your expertise while playing a vital part in the transition to sustainable transportation.About the CompanyOur organization is at the forefront of the electric vehicle revolution, dedicated to ensuring that...

  • Civil Operations Technician

    4 weeks ago

    Haydock, St. Helens, United Kingdom Comex 2000 UK Ltd Full time

    Job OverviewThe Civil Operations Technician will be tasked with executing excavations, repairs, and reinstatements, along with the installation of ducting, chambers, and street cabinets. This role also includes the installation of draw ropes on telecommunications infrastructure situated within public highways and customer premises, adhering to the latest...

  • Civil Operations Technician

    4 weeks ago

    Haydock, St. Helens, United Kingdom Comex 2000 UK Ltd Full time

    Job OverviewThe Civil Operations Technician will be tasked with executing excavations, repairs, and reinstatements, as well as the installation of ducting, chambers, and street cabinets. This role involves setting up draw ropes on telecommunications infrastructure located within public highways and client premises, adhering to contemporary client standard...

  • Front of House Team Member

    1 hour ago

    Haydock, St. Helens, United Kingdom whitbread Full time

    We're currently recruiting for a Front of House Team Member at our Premier Inn Haydock location. As a key member of our team, you'll be responsible for delivering exceptional customer service and creating a warm welcome for our guests.Key Responsibilities:Provide outstanding customer service and ensure a seamless guest experienceWork collaboratively with the...

  • Powered Access Equipment Specialist

    5 hours ago

    Haydock, St. Helens, United Kingdom Speedy services Full time

    Job Title: Powered Access EngineerSpeedy Services is seeking a skilled Powered Access Engineer to join our team in Haydock. As a key member of our team, you will be responsible for the service, refurbishment, repair, and maintenance of our powered access equipment at customer sites.Key Responsibilities:Service and maintain powered access equipment to ensure...