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Customer Service Liaison
2 months ago
At Speedy Services, we're looking for a skilled Customer Service Coordinator to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.
Key Responsibilities:- Provide timely and accurate resolution of customer queries and complaints.
- Communicate effectively with internal teams to ensure seamless customer service delivery.
- Proactively identify opportunities to improve customer satisfaction and implement process improvements.
- Manage and set up alerts for managers to ensure timely resolution of customer issues.
- Champion process improvements and share knowledge and best practices with the team.
- Excellent listening skills and natural empathy.
- Top-notch troubleshooting and problem-solving skills.
- A genuine passion for customer service.
- A professional telephone manner.
- Resilience, understanding, and patience.
- Good verbal, written, and communication skills.
- Ability to work to targets and adapt to individual and operational change.
- High level of integrity and trust.
- Positive attitude and driven behavior.
- 26 days holiday (plus bank holidays).
- Life assurance.
- Pension Scheme.
- Canteen facilities.
- 95% discount across the Speedy brand.
- Opportunities for training, development, and career progression.
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. If you're passionate about delivering exceptional customer service and have a strong desire to grow and develop your skills, we'd love to hear from you.
