Customer Service Liaison

4 weeks ago


Haydock, St. Helens, United Kingdom Speedy services Full time

Job Summary

Speedy Services is seeking a skilled Customer Service Coordinator to deliver exceptional customer experiences across our business. As a key member of our team, you will be responsible for providing timely and accurate resolutions to customer queries, ensuring customer satisfaction and loyalty.

Key Responsibilities:

  • Communicate effectively with customers, colleagues, and internal teams to resolve customer requests and enquires.
  • Close the loop by liaising with internal teams to ensure timely and accurate resolution of queries and completes within set SLAs.
  • Proactively identify ways to improve customer satisfaction and raise the bar on our high standards.
  • Manage and set up alerts for managers across the business in relation to the Voice of the Customer system.
  • Coordinate applicable action to ensure root cause is established during the Close the Loop process.
  • Champion process improvements for the department and share knowledge and best practice.

Requirements:

  • Excellent listening skills and natural empathy.
  • Top-notch troubleshooting and problem-solving skills.
  • A genuine passion for customer service.
  • A professional telephone manner.
  • Resilience, understanding, and patience.
  • Good verbal, written, and communication skills.
  • Ability to work to targets.
  • Able to prioritise workload, work under pressure, and strict deadlines.
  • Can adapt to individual and operational change in a diverse and fast-paced organisation.
  • High level of integrity and trust.
  • Positive attitude and driven behaviour.
  • Accuracy.
  • Knowledge of Dynamics and Microsoft Office programmes is desirable.

What We Offer:

  • 26 days holiday (plus bank holidays).
  • Life assurance.
  • Pension Scheme.
  • Canteen facilities.
  • 95% discount across the Speedy brand.
  • Opportunities for training, development, and career progression.
  • Voluntary Health Cash Plan.
  • My Staff Shop: discounts and offers for shopping etc. across many suppliers.
  • Green Commute Initiative: Work scheme for cycling.
  • Vita – Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management.

Speedy Services offers a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware that Speedy Services reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications.



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