Hotel Ambassador

Job Summary

We are seeking a skilled and enthusiastic Hotel Ambassador to join our team at Holiday Inn Haydock. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring that every guest receives a safe and outstanding experience.

Key Responsibilities

• Support the hotel in achieving all brand and company metrics and objectives
• Build and develop relationships with guests, assessing their needs and adapting your style and approach accordingly
• Ensure all repeat guests, priority members, and VIPs receive recognition and appreciation
• Follow SOPs to ensure consistent hospitality for all guests
• Maintain a high level of product and service knowledge about all IHG hotels in your region and promote the hotel, products, and services to all guests

What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

• Annual Conference Event and Awards
• Apprenticeships
• Robust career development opportunities and support for personal growth
• Attractive discounts across many major retailers, restaurants, and events
• Complementary Employee, Family, and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial, and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)

Requirements

We are looking for someone with previous experience in a fast-paced, customer-facing role and a passion for outstanding customer service. You should be comfortable using a range of technology, including MS Office, and have the ability to anticipate guests' needs.

Next Steps

A member of our hotel team will be in touch to book a 15-minute chat to discuss the role in more detail and answer any questions you may have.