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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our Customer Services Desk as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service to our existing and new customers, ensuring their needs are met and exceeded.
Key Responsibilities- Customer Service: Provide timely and effective resolution to customer inquiries and issues, ensuring a positive experience and building trust with our customers.
- Communication: Communicate effectively with internal teams, including the Depot Network and wider Speedy business, to ensure timely and accurate resolution of queries and completes.
- Process Improvement: Identify opportunities to improve customer satisfaction and raise the bar on our high standards, championing process improvements and sharing knowledge and best practice.
- Alert Management: Manage and set up alerts for managers across the business in relation to the Voice of the Customer system.
- Root Cause Analysis: Coordinate applicable action to ensure root cause is established during the 'Close the loop' process.
- Team Collaboration: Work collaboratively with the team to deliver our ESG Strategy – Decade to Deliver.
- Excellent Communication Skills: Possess excellent listening skills, natural empathy, and a professional telephone manner.
- Problem-Solving Skills: Demonstrate top-notch troubleshooting and problem-solving skills, with a genuine passion for customer service.
- Adaptability: Be able to adapt to individual and operational change in a diverse and fast-paced organization.
- Integrity and Trust: Possess a high level of integrity and trust, with a positive attitude and driven behavior.
- Technical Skills: Have knowledge of Dynamics and Microsoft Office programs, with the ability to support the business unit/team to deliver our ESG Strategy – Decade to Deliver.
- Competitive Salary: A competitive salary and benefits package, including 26 days holiday (plus bank holidays), life assurance, and pension scheme.
- Training and Development: Opportunities for training, development, and career progression, with a Career Line of Sight that enables a detailed understanding of the route to progression and growth within the Speedy Group.
- Employee Benefits: Access to a range of employee benefits, including a canteen facility, 95% discount across the Speedy brand, and a Voluntary Health Cash Plan.
