Assistant Catering Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom The NEC Group Full time

Elevate your career in the realm of premier aerospace events with The NEC Group.

We are excited to present an opportunity for a talented Deputy Catering Manager to become a vital part of our dynamic team.

The NEC Group is renowned for hosting exceptional air shows and events, making it a leading venue for industry innovators.

As the Deputy Catering Manager, you will oversee daily catering operations across various outlets within the venue. Your role will also involve supporting a diverse array of hospitality events and conferences.

If you are a committed professional with a passion for delivering outstanding service and are eager to make a significant impact, we would love to hear from you.

This position demands enthusiasm, confidence, problem-solving abilities, and relevant supervisory experience. In return, we offer comprehensive training, excellent career advancement opportunities, and a collaborative work environment where team members take pride in providing exceptional service.

Key Responsibilities:

  • Accurately forecast and report financial data, collaborating with the Catering Manager to enhance profitability.
  • Implement and manage health and safety policies, ensuring all team members are trained and compliant.
  • Proactively manage resources and adapt to business changes, including overseeing the temporary labor budget.
  • Train and develop team members to meet current and future business needs.
  • Act as the Catering Manager in their absence.
  • Monitor and ensure the delivery of high standards, exceeding customer expectations.
  • Handle complaints effectively by investigating issues and coordinating with customers and staff.
  • Exhibit strong leadership skills to foster high morale and motivation among staff.
  • Delegate tasks and responsibilities to team members appropriately.
  • Ensure staff receive comprehensive training and support in their roles.
  • Supervise temporary staff, addressing disciplinary matters and managing attendance.
  • Ensure all pre-arranged goods and services are delivered to meet customer satisfaction.
  • Manage the temporary labor budget effectively.
  • Participate in sales meetings to identify opportunities for new concepts in retail and hospitality.

Skills and Experience Required:

  • Experience in a multifaceted catering environment or a junior management role.
  • Ability to perform under pressure with exceptional customer service skills and attention to detail.
  • Proficient in Microsoft Office; strong verbal and written communication skills.

Benefits:

  • 25+ days of holiday; group personal pension; private medical insurance; meal allowances; dental coverage; flexible cash health options, and more.

The NEC Group is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our company and enhances our service to customers.

If you require assistance or reasonable adjustments during the application process, please let us know.

Disclaimer: Due to the high volume of applications, we reserve the right to close a vacancy earlier than the advertised date.



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