Assistant Catering Operations Manager

3 weeks ago


Birmingham, Birmingham, United Kingdom The NEC Group Full time

Elevate your career in the dynamic world of catering at The NEC Group.

We are excited to present an opportunity for a dedicated Deputy Catering Manager to play a pivotal role in our operations.

The NEC Group is renowned for hosting exceptional events and exhibitions, making it a prime location for catering excellence.

As the Deputy Catering Manager, you will oversee daily catering functions across various outlets within our venue. Your role will also encompass supporting a diverse array of hospitality events and conferences.

If you are a committed professional with a passion for delivering outstanding service and eager to embark on a rewarding journey, we invite you to consider this position.

This role demands enthusiasm, confidence, adept problem-solving abilities, and relevant supervisory experience. In return, you will benefit from comprehensive training, ample opportunities for advancement, and the chance to collaborate with a team that values exceptional service.

Key Responsibilities:

  • Accurately forecast and report financial data in alignment with established deadlines, collaborating with the Catering Manager to enhance profitability.
  • Implement and manage health and safety policies, ensuring all team members are trained and compliant.
  • Proactively manage resources, adapting to business changes, including overseeing the temporary labor budget.
  • Lead, train, and develop team members to meet current and future business needs.
  • Act as the point of contact for the Catering Manager in their absence.
  • Monitor and ensure the delivery of service standards, consistently exceeding customer expectations.
  • Handle complaints effectively, working with customers and staff to determine necessary actions.
  • Exhibit strong leadership skills to foster high morale and motivation among staff.
  • Delegate duties and responsibilities to team members appropriately.
  • Ensure comprehensive training for staff, identifying training needs and providing hands-on support as necessary.
  • Supervise temporary staff, focusing on their long-term development and addressing disciplinary matters.
  • Ensure all pre-arranged goods and services are delivered to meet customer satisfaction.
  • Manage the temporary labor budget effectively.
  • Participate in sales meetings to identify opportunities for innovative retail and hospitality concepts.

Skills and Experience Required:

  • Experience in a multifaceted catering environment or in a junior management role.
  • Proven ability to perform under pressure with exceptional customer service skills and attention to detail.
  • Proficient in Microsoft Office, with strong numerical and verbal communication skills.

Benefits:

  • Generous holiday allowance; group pension scheme; private healthcare; meal allowances; dental care; cash health benefits; flexible holiday options, and many additional perks.

The NEC Group is dedicated to fostering a diverse workplace and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability status, veteran status, or any other characteristic protected by law. We believe that a diverse workforce strengthens our company and enhances our service to customers.

If you require any assistance or adjustments to support your application process, please feel free to inform us.

Disclaimer: Due to the high volume of applications, we reserve the right to close a vacancy earlier than the advertised date.



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