Configuration Centre Supervisor

7 days ago

Rugby, Warwickshire, United Kingdom CDW UK Full time
Job Overview

As a Configuration Team Leader at CDW UK, you will be responsible for leading a team of skilled technicians in a fast-paced, dynamic environment. Your primary goal will be to ensure that our products are delivered to customers on time and to the highest quality standards.

Main Responsibilities:

  • Lead and motivate a team of technicians to achieve high standards of productivity and quality.
  • Develop and implement processes to improve efficiency and reduce costs.
  • Work closely with the Configuration Supervisor to ensure that the team is aligned with the company's vision and goals.
  • Collaborate with other team leaders to ensure seamless communication and coordination across departments.
  • Investigate and resolve issues and process failures to ensure customer satisfaction.
  • Identify skills gaps and develop training plans to ensure that the team has the necessary skills to perform their duties.
  • Conduct regular performance reviews and provide feedback to team members.

Requirements:

  • Previous experience leading a team in a similar environment.
  • Strong Microsoft Office skills, including Excel, Outlook, and Word.
  • Excellent written and verbal communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Ability to work collaboratively with other teams and departments.

Desirable Attributes:

  • Experience working in a technical environment.
  • Understanding of organizational structures and commercial perspectives.
  • Experience as a configuration technician would be an advantage.
  • Passion for the IT industry and pre-delivery configuration of customer equipment.
  • Understanding of the industry and CDW's role, including its customer base.

Personal Attributes:

  • Excellent organizational and communication skills.
  • Strong work ethic and commitment to CDW.
  • Motivational and able to get the best from the team.
  • Professional, honest, and hardworking.
  • Self-motivated and proactive.
  • Excellent attention to detail.
  • Proven record of reliability, responsibility, and a solid work ethic.
  • Good interpersonal skills and ability to liaise with personnel at all levels.
  • Capable of multitasking and efficiently managing time and resources.
  • Ability to work to challenging deadlines.
  • Desire for continuous development and improvement of self, team, and department.

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