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Warehouse Operations Manager
2 months ago
Job Summary
CDW UK is seeking a highly skilled and experienced Warehouse Operations Manager to lead our Configuration Team. As a key member of our Supply Chain department, you will be responsible for driving the success of our team and ensuring that our products are received by our customers right first time, on time.
Key Responsibilities
- Lead and drive a team of skilled technicians, responsible for the motivation and morale of that team
- Develop and implement processes to improve efficiency and productivity
- Work closely with the Configuration Supervisor to ensure that the team is working in a cost-effective and efficient manner
- Investigate and remediate issues and process failures, prioritizing customer expectations
- Identify skills gaps and report them to the Configuration Supervisor and training team
- Conduct regular performance reviews and develop annual performance plans with technicians
- Ensure that the team is working in a safe and healthy environment, adhering to high housekeeping standards
- Develop and maintain excellent internal and external service levels, identifying areas for improvement
- Collaborate with other NDC Team leaders to ensure seamless communication and coordination
Requirements
- Previous experience leading a team in a fast-paced technical environment
- Strong Microsoft Office skills, preferably including Excel, Outlook, and Word
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and sales teams
- Ability to ensure that Health and Safety and housekeeping standards are maintained at the highest level
- Experience with assuring quality standards are met, with a focus on customer satisfaction
- Understanding of the organizational structure and how the department affects other CDW departments and customers
Desirable Attributes and Experience
- A level of experience working in a fast-paced technical environment, preferably in the IT industry
- Understanding of an organizational structure from a commercial perspective
- Experience as a configuration technician would be an advantage
- Passion for the IT industry, particularly in providing pre-delivery configuration of customers' equipment
- Understanding of the industry and the role that CDW plays, including its customer base
- Business management skills with a total commitment to the highest levels of customer service
Personal Attributes
- Excellent organizational and communication skills
- Strong work ethic and commitment to CDW
- Motivational, with the ability to get the best from the team even during high-volume periods
- Professional, honest, and hardworking
- Self-motivated and proactive, with a desire for continuous development and improvement
- Excellent attention to detail and ability to work to challenging deadlines
- Good interpersonal skills, with the ability to liaise with personnel at all levels
- Capable of multitasking, efficiently managing time and resources