Warehouse Team Leader
4 days ago
We are seeking a highly skilled and experienced Configuration Team Leader to join our team at CDW UK. As a key member of our Supply Chain department, you will be responsible for leading and driving a team of skilled technicians to ensure the highest levels of customer satisfaction and service delivery.
Main Responsibilities- Lead and motivate a team of technicians to achieve exceptional results and high standards of quality and efficiency.
- Develop and implement processes and procedures to improve team performance and productivity.
- Collaborate with other team leaders to ensure seamless communication and coordination across departments.
- Identify and address skills gaps and training needs within the team.
- Ensure accurate and efficient processing of configuration orders and quality checking.
- Conduct regular 1-to-1 meetings and annual performance reviews with team members.
- Work closely with the Configuration Supervisor to develop and implement departmental goals and objectives.
- Proven experience in leading and managing a team in a fast-paced technical environment.
- Strong Microsoft Office skills, including Excel, Outlook, and Word.
- Excellent written and verbal communication skills, with the ability to communicate effectively with customers and colleagues.
- Ability to ensure high standards of health and safety and housekeeping within the department.
- Experience in assuring quality standards and processes.
- Understanding of the department's impact on other CDW departments and customers.
- Experience working in a fast-paced technical environment, preferably in the IT industry.
- Understanding of an organisational structure from a commercial perspective.
- Experience as a configuration technician would be an advantage.
- Passion for the IT industry and pre-delivery configuration of customer equipment.
- Understanding of the industry and CDW's role, including its customer base.
- Business management skills with a commitment to exceptional customer service.
- Excellent organisational and communication skills.
- Strong work ethic and commitment to CDW.
- Motivational and able to get the best from the team.
- Professional, honest, and hardworking.
- Self-motivated and proactive.
- Excellent attention to detail.
- Proven record of reliability, responsibility, and a solid work ethic.
- Good interpersonal skills and ability to liaise with personnel at all levels.
- Capable of multi-tasking and efficiently managing time and resources.
- Ability to work to challenging deadlines.
- Desire for continuous development and improvement of self, team, and department.
- Receptive and approachable individual who can provide and receive feedback effectively.
- Proactive approach to problem-solving and a can-do attitude.
- Multi-functional team player with a good understanding of CDW as a business and its goals and visions for the future.
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