Lead Hotel Operations

2 weeks ago


Glasgow, Glasgow City, United Kingdom Radisson Hotel Group Full time

Radisson Hotel Group, a global hospitality leader with ten distinctive hotel brands and a presence in over 95 countries, is seeking a dynamic and experienced professional to fill the role of Director of Operations.

As a key member of our hotel management team, you will play a pivotal role in our commitment to making Every Moment Matter. You will enjoy the challenge of running the show, balancing execution with a strategic focus on guest experience and revenue generation.

Why Choose Radisson Hotel Group?

At Radisson, we understand that our success is driven by our people. We value your individuality, skills, and passion, focusing on your mindset rather than just your resume. With our "We grow talent, talent grows us" culture, we promise a workplace that nurtures your personal and professional growth.

The Director of Operations Role:
  • Collaborate with Heads of Department to maximize business opportunities, uphold brand reputation, and manage the hotel budget.
  • Act as the right hand to the General Manager, ensuring guest satisfaction and the seamless operation of the hotel.
Qualities We Seek:

We are looking for a Director of Operations who possesses:

  • Inclusive Leadership: Ability to lead inclusively, fostering diversity and equal opportunities. Commitment to sustaining an inclusive culture and collaborative environment.
  • Strategic Vision: Proven experience in strategic planning aligned with organizational goals. Innovative mindset to anticipate trends and drive operational efficiency.
  • Adaptability and Resilience: Flexibility to navigate challenges and maintain smooth operations. Resilience and positive problem-solving approach under pressure.
  • Collaborative Communication: Excellent communication skills, promoting open dialogue and transparency. Collaborative leadership, actively seeking input from team members.
  • Guest-Centric Mindset: Genuine passion for exceptional service and guest satisfaction. Commitment to understanding and meeting diverse guest needs.
  • Financial Acumen: Strong financial management, maximizing revenue opportunities. Analytical mindset for data interpretation and informed decision-making.
  • People Development: Dedication to team member development and empowerment. Empowering leadership style fostering autonomy and accountability.
  • Sustainability and Responsible Business: Commitment to sustainability and responsible business practices. Contribution to community well-being and positive social impact.


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