Reservation Agent
6 days ago
Job Summary
The Address Glasgow is seeking a highly skilled Reservation Agent to join our team. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective reservations management.
Key Responsibilities
- Collaborate with the Revenue Manager to achieve premium RevPAR through strategic room type management, rate optimization, and market mix analysis.
- Assist in preparing occupancy and revenue forecasts, and maintain accurate records on pick-ups, cancellations, no-shows, and reservation sources.
- Manage no-show revenues and monitor group wash/pick-up.
- Lead the reservations department in executing policies and procedures, ensuring high standards of service and quality.
- Develop and mentor reservations staff to enhance their skills and knowledge.
- Ensure guest information on all 3rd party channels is accurate and up-to-date.
- Handle guest complaints and maintain a high level of integrity and professionalism at all times.
Requirements
- Fluent in English
- Knowledge of telephone sales and upselling
- Excellent administration and organization skills
- Computer knowledge required, with experience in hotel management systems a plus
- Accuracy and strong attention to detail
- Ability to prioritize in a fast-paced environment
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