Reservation Agent

6 days ago


Glasgow, Glasgow City, United Kingdom The Address Glasgow Full time

Job Summary

The Address Glasgow is seeking a highly skilled Reservation Agent to join our team. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and driving revenue growth through effective reservations management.

Key Responsibilities

  • Collaborate with the Revenue Manager to achieve premium RevPAR through strategic room type management, rate optimization, and market mix analysis.
  • Assist in preparing occupancy and revenue forecasts, and maintain accurate records on pick-ups, cancellations, no-shows, and reservation sources.
  • Manage no-show revenues and monitor group wash/pick-up.
  • Lead the reservations department in executing policies and procedures, ensuring high standards of service and quality.
  • Develop and mentor reservations staff to enhance their skills and knowledge.
  • Ensure guest information on all 3rd party channels is accurate and up-to-date.
  • Handle guest complaints and maintain a high level of integrity and professionalism at all times.

Requirements

  • Fluent in English
  • Knowledge of telephone sales and upselling
  • Excellent administration and organization skills
  • Computer knowledge required, with experience in hotel management systems a plus
  • Accuracy and strong attention to detail
  • Ability to prioritize in a fast-paced environment

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