Overnight Hotel Operations Supervisor
3 weeks ago
The Overnight Hotel Operations Supervisor plays a crucial role in ensuring the seamless functioning of the hotel during the night hours. This position is vital for maintaining high standards of service and guest satisfaction.
Key Responsibilities:- Oversee the hotel operations during the night shift, ensuring a smooth and efficient process.
- Manage a team of Night Porters, delegating tasks and ensuring completion to the highest standards.
- Ensure exceptional customer service and guest relations throughout the night.
- Conduct health and safety checks, including fire safety and security protocols.
- Perform Front Office duties, including running night audit reports and managing guest check-ins and check-outs.
- Facilitate Food & Beverage service during the night hours.
- Maintain cleanliness in the hotel lobby and meeting areas.
- Lead the night team in achieving performance goals related to guest satisfaction and quality evaluations.
- Support the professional development of the Night team, preparing them for future career advancement.
- Contribute to the strategic management of hotel operations.
The ideal candidate will possess:
- 1-2 years of experience in a similar overnight or reception role.
- Strong knowledge of hotel operations.
- Essential previous experience in the hospitality sector.
- Proficient computer skills, including familiarity with Opera and Brilliant electronic front office systems.
- Exceptional leadership and team development skills.
- Excellent organizational abilities and the capacity to oversee and delegate tasks effectively.
- A warm, approachable demeanor when interacting with guests and staff.
- The ability to work independently as well as collaboratively within a team.
- Fluency in written and spoken English.
We offer a range of benefits including:
- Annual leave entitlement that increases with service duration.
- Opportunities for internal development and career progression.
- Complimentary meals during shifts and access to refreshments.
- Discounts on food and beverage across all locations.
- Group-wide discounts on hotel stays for employees and their families.
- Engaging staff appreciation initiatives and team-building activities.
- Access to employee assistance programs and counseling support.
- Cycle to Work Scheme.
At Clayton Glasgow, we are committed to fostering a supportive and inclusive work environment. As we continue to grow, we value the contributions of our team members and encourage personal and professional development through recognized training programs. Our company is dedicated to creating a fair and rewarding workplace for all employees.
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