Customer Experience Specialist
7 days ago
About the Role:
At Wickes Building Supplies Limited, we're looking for a skilled Customer Service Assistant to join our team. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.
Key Responsibilities:
- Provide high-quality customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Assist customers with their queries, providing product information and advice to ensure they find the right products for their needs.
- Work collaboratively with colleagues to maintain a clean and organized store environment, ensuring a positive shopping experience for customers.
- Contribute to achieving sales targets by promoting products and services to customers, and providing recommendations to enhance their shopping experience.
- Participate in ongoing training and development to improve product knowledge and customer service skills.
What We Offer:
- A competitive salary and bonus scheme.
- A comprehensive benefits package, including a contributory pension scheme, save-as-you-earn scheme, and colleague discount.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A supportive and inclusive work environment, with a focus on colleague wellbeing and development.
About Us:
Wickes Building Supplies Limited is a leading retailer of building materials and home improvement products. We're committed to delivering exceptional customer experiences and providing our customers with the best possible service. If you're passionate about customer service and have a keen eye for detail, we'd love to hear from you.
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