Head of Customer Experience
4 days ago
Job Title: Head of Customer Care
Company: Crest Recruitment
Location: Remote
Job Type: Full-time
Industry: Residential Development
About Us:
Crest Recruitment is a leading recruitment agency specializing in the residential development industry. We are seeking an experienced Head of Customer Care to join our team.
Job Summary:
We are looking for a highly skilled and experienced Head of Customer Care to lead our customer care team. The successful candidate will be responsible for providing exceptional customer service, ensuring customer satisfaction, and driving business growth.
Key Responsibilities:
- Lead the customer care team to deliver exceptional customer service
- Develop and implement customer care strategies to drive business growth
- Ensure customer satisfaction through effective issue resolution and complaint handling
- Collaborate with cross-functional teams to improve customer experience
- Monitor and analyze customer feedback to identify areas for improvement
- Develop and maintain relationships with customers to ensure loyalty and retention
Requirements:
- Proven experience in customer care or a related field
- Excellent communication and interpersonal skills
- Ability to lead and motivate a team
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment
- Knowledge of customer relationship management (CRM) software
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
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