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Head of Customer Experience
2 months ago
About Us:
Crest Recruitment is a leading provider of recruitment services to the residential development industry. We are passionate about delivering exceptional customer experiences and are seeking a highly skilled and experienced professional to join our team as a Head of Customer Experience.
Job Purpose:
The Head of Customer Experience will be responsible for leading our customer care team and ensuring that we deliver a 5-star customer experience across all aspects of our business. This will involve providing leadership and guidance to the team, ensuring that they have the necessary skills and resources to deliver exceptional customer service, and monitoring and evaluating the effectiveness of our customer care processes.
Key Responsibilities:
- Lead and manage the customer care team to ensure that they are equipped to deliver exceptional customer service
- Develop and implement customer care strategies and processes to ensure that we deliver a 5-star customer experience
- Monitor and evaluate the effectiveness of our customer care processes and make recommendations for improvement
- Collaborate with other departments to ensure that customer care is integrated into all aspects of our business
- Ensure that customer care is a key priority for the business and that all employees understand the importance of delivering exceptional customer service
About You:
We are looking for a highly skilled and experienced professional who has a proven track record of delivering exceptional customer experiences. You will have a strong understanding of the residential development industry and be able to lead and manage a team of customer care professionals. You will also have excellent communication and interpersonal skills and be able to work effectively with stakeholders at all levels.
Requirements:
- Proven experience of leading and managing customer care teams
- Strong understanding of the residential development industry
- Excellent communication and interpersonal skills
- Ability to work effectively with stakeholders at all levels
- Strong analytical and problem-solving skills
- Ability to lead and manage change
What We Offer:
- A highly competitive salary and benefits package
- Opportunities for career development and progression
- A dynamic and supportive work environment
- Recognition and reward for outstanding performance
