Bilingual Enterprise Customer Experience Manager

4 weeks ago


Northampton, Northamptonshire, United Kingdom Sign In Solutions Full time

We are seeking a highly skilled Customer Success Manager to join our team at Sign In Solutions. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

About the Role:

  • Develop and execute account plans to drive customer success and advocacy
  • Build and maintain strong relationships with key customers and stakeholders
  • Identify and capitalize on opportunities to upsell and cross-sell our products and services
  • Collaborate with cross-functional teams to deliver high-quality customer experiences
  • Stay up-to-date on industry trends and competitor activity to inform strategic account management decisions

Requirements:

  • 3+ years of experience in a customer relationship management role in a B2B SaaS environment
  • Proven track record of driving customer success and advocacy
  • Strong verbal and written communication skills
  • Ability to work in a fast-paced environment and prioritize multiple projects simultaneously
  • Fluency in Danish or other languages is an advantage

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to cutting-edge technology and tools

How to Apply:

  1. Phone Interview with our People & Culture team
  2. Virtual Technical Interview with the Hiring Manager
  3. In-person interview to meet some of the team


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