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Customer Experience Supervisor

2 months ago


Northampton, Northamptonshire, United Kingdom Path Recruitment Full time

Customer Service Manager - A Key Role in Our Team

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Path Recruitment. As a Customer Service Manager, you will be responsible for managing a small team of hire controllers, being involved in equipment sales and hires, and dealing with customer site enquiries over the phone and via emails.

Key Responsibilities:

  • Manage a small team of hire controllers, be involved in equipment sales and hires.
  • Deal with customer site enquiries over the phone and via emails, arranging the on and off hire of machinery.
  • Covering for the manager and senior team ensuring all tasks and functions run as normal.
  • Chase up all quotes or enquiries to maximise business and gain any new hire opportunities.

Requirements:

  • Previous experience working as an Office Manager, Office Supervisor, Office team leader, Hire Manager, Customer Service Manager, Hire Supervisor, Hire Desk Manager or similar.
  • Knowledge of the hire industry, whether it be Heavy Plant, Accommodation Hire, Vehicle Hire, Generator Hire, HVAC, Powered Access, Tools, or Plant Hire including Scissor Lifts, Diggers, Excavators, Cherry Pickers, construction or related.
  • Office supervisor/management experience is key for this role, whether a small team or large.

About Us:

We are a leading recruitment agency specialising in the hire industry. We pride ourselves on providing exceptional customer service and building long-lasting relationships with our clients and candidates.