Customer Experience Host

6 days ago

Northampton, Northamptonshire, United Kingdom ISS AS Full time
Job Description

Role Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Host. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients and their guests.

Key Responsibilities

  • Customer Service: Provide prompt and polite assistance to colleagues and guests, ensuring their needs are met in a friendly and professional manner.
  • Facilities Management: Conduct daily checklists to ensure the quality of assigned workspaces, improve performance, and enhance tracking.
  • Technical Support: Provide first-line technical support, including reboots and connection inspections, while delivering against a clear handoff process to the Techbar for unresolved issues.
  • Quality Control: Maintain a strong floor presence and observe quality control issues, actively logging tickets requiring service from other areas.

Professional and Personal Competencies

  • Customer Service Experience: Proven track record of providing exceptional customer service in a high-touch environment.
  • Teamwork: Proven ability to function successfully within a strong team environment.
  • Technical Skills: High proficiency in Microsoft Office, Excel, and PowerPoint applications, with knowledge of property management and Condeco systems a plus.
  • Communication: Excellent telephone skills and verbal communication.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.

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