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Workplace Experience Host
2 months ago
About the Role
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service and creating a positive experience for our clients and their guests.
Key Responsibilities
- Customer Service
- Provide exceptional customer service to clients and their guests, ensuring their needs are met and exceeded.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Workplace Experience
- Create a welcoming and inclusive environment for clients and their guests.
- Ensure the quality of assigned workspaces, improving performance and enhancing tracking.
- Use existing processes and technology to assist with room booking and guest arrivals.
- Technical Support
- Provide technical support, including first-line fixes such as reboots and connection inspections.
- Deliver against a clear handoff process to the Techbar for unresolved issues.
- Quality Control
- Maintain a strong floor presence and observe quality control issues.
- Log tickets requiring service from other areas.
Requirements
- Customer Service Experience
- Proven track record of providing stellar customer service.
- Technical Skills
- High proficiency in Microsoft Office, Excel, and PowerPoint applications.
- Knowledge of property management and Condeco systems a plus.
- Education
- High school or college degree.
- Personal Qualities
- Excellent telephone skills and verbal communication.
- Ability to function successfully within a strong team environment.
About ISS A/S
ISS A/S is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience and are committed to doing business the right way, taking our corporate responsibility very seriously. Our passion is people, and we offer a challenging and exciting career in an organisation with people at its heart.
We are proud to be a diverse and inclusive employer, welcoming all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.
