Lead Product Strategist
3 weeks ago
Position: Lead Product Strategist (CRM and Contact Centre)
Department: Procode IT
Location: Remote / Flexible
Compensation: Competitive Salary with Bonus Structure
Are you a seasoned Product Strategist with expertise in managing CRM and contact centre solutions?
If this resonates with you, this opportunity may be the perfect fit.
About Us
We are an innovative software firm, established with a mission to enhance customer experiences in the energy and utilities sectors through advanced process automation.
Are you intrigued by the future of technology? Do you possess the ambition to create exceptional solutions for clients?
We are excited to present a role as a Lead Product Strategist, where we prioritize fostering an inclusive and diverse workplace that empowers every individual to excel.
Our commitment is to place customers at the core of our operations; this principle guides our decisions at Procode. Our dedicated team ensures that customer needs are central to our product development.
Role Responsibilities
In this position, you will collaborate closely with our customer contact centre, revitalizing existing products and introducing new offerings.
You will take charge of assessing the value and viability risks associated with products, holding overall accountability for their success.
Your role will involve monitoring product performance metrics to shape the product roadmap and managing product backlogs by prioritizing business needs.
Conducting market research and competitive analysis will be essential to identify opportunities and challenges, while gathering customer insights will inform your product strategies.
Who We Seek
Your extensive experience in Product Management, particularly with CRM systems and contact centres, will equip you for success in this role.
Your readiness to take ownership of product outcomes will empower you to deliver significant value to our team.
Your background in competitor analysis and opportunity identification will enable you to develop superior products for our customers.
We celebrate diversity within our workforce, reflecting the varied backgrounds of our customers, and are committed to fostering an inclusive culture where everyone can be their authentic selves.
Benefits - Available from Day One
- Bonus Scheme, incorporating both personal and company performance elements.
- Opportunities for career advancement within our growing organization.
- 25 days of annual leave plus public holidays.
- Pension scheme with employer contributions.
- Access to major outdoor events, including concerts and shows.
- Wellness resources through our partnered Unmind App.
- Annual paid volunteering day and participation in fundraising initiatives.
- Comprehensive healthcare scheme covering dental, vision, and health consultations.
- Death in service benefit, providing twice your annual salary.
- Employee Assistance Programme offering 24/7 support for counselling, legal, and financial advice.
The Luxion Group encompasses several companies, including Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd, and Canary Care Global Ltd.
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