Principal Customer Relationship Manager

3 weeks ago

London, Greater London, United Kingdom Sovos Full time

Join the Sovos Team

If you are seeking a career where innovation drives significant change, Sovos is the ideal environment for you. As a prominent player in tax compliance, we are transforming the landscape by utilizing tax compliance as a catalyst for business advancement while redefining how organizations navigate regulatory complexities.

At Sovos, our mission extends beyond merely addressing compliance challenges; we are committed to creating a positive and enduring impact in all our endeavors. Our teams operate at the cutting edge of digital technology, addressing intricate business challenges and contributing to our communities.

Our advanced systems equip you with the essential tools to excel in a landscape where regulatory bodies demand heightened transparency, expedited reporting, and enhanced control over business operations. Are you inspired by the potential? So are we.

Your Responsibilities:

As the Senior Customer Success Manager (CSM) at Sovos, you will play a pivotal role in fostering product utilization, customer retention, and growth by cultivating robust customer relationships. In this capacity, you will formulate strategic account plans, conduct business reviews, and ensure overall customer satisfaction, leading to enduring customer partnerships.

Specifically, your tasks will include:

  • Acting as a proactive advocate within Sovos and on behalf of the customer
  • Overseeing a portfolio of key customer accounts
  • Building trusted advisor relationships with customer stakeholders
  • Proactively expanding connections within assigned customers
  • Assisting customers in measuring business value and driving product adoption
  • Nurturing accounts to mitigate attrition
  • Collaborating with internal teams to align initiatives with customer strategies
  • Establishing and maintaining trusted relationships with customers
  • Keeping customers informed about new features and updates
  • Identifying adoption trends and offering recommendations
  • Conducting regular assessments of customer health
  • Recognizing renewal risks and collaborating for successful renewals
  • Gathering and communicating customer feedback for product enhancement

Qualifications:

  • 4+ years of experience in customer success, account management, or sales
  • 2+ years of experience with enterprise-level accounts
  • General understanding of tax reporting and compliance (preferred)
  • Exceptional communication and crisis management abilities
  • Familiarity with CSM technologies such as Salesforce and Gainsight
  • Capability to manage multiple customer projects effectively
  • Experience supporting global clientele

What Sovos Provides:

At Sovos, we equip you with the resources to enhance your life both professionally and personally. Become part of our global team and take advantage of mentoring programs, training, and development opportunities, along with a range of excellent benefits.

About Sovos:

Sovos is a leading provider of tax, compliance, and trust solutions for businesses around the globe. Our cloud-based software platform integrates seamlessly with business applications and government processes, serving over 100,000 customers in more than 100 countries. Trust Sovos for your compliance needs – join our global network today.

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