Customer Relationship Manager

3 days ago

London, Greater London, United Kingdom Huntress Full time
Job Description

Job Title: Customer Relationship Manager

Job Summary:

Huntress Search Ltd is seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our commercial team, you will be responsible for managing a portfolio of clients, developing relationships, and ensuring their ongoing satisfaction.

Key Responsibilities:

  • Manage the commercial relationship with existing clients
  • Calculate quotations for gas and liaise with clients and stakeholders
  • Build long-term relationships with clients
  • Enter account information into our system
  • Arrange site visits for meter-related queries and gas emergencies
  • Answer customer queries and resolve issues in a timely manner
  • Perform other administrative duties as assigned to support other Account Managers

Requirements:

  • Previous experience in account management, customer service, or a related field
  • Proficient in Microsoft Office, including Microsoft Excel
  • Graduate education preferred
  • Excellent verbal and written communication skills
  • Ability to learn new software and adapt to changing roles and responsibilities
  • Must be within easy commuting distance to our office

Benefits:

  • Pension contribution - 3% of basic from the company
  • Free parking
  • Holidays 20 + bank holidays
  • Small gym downstairs
  • Up to a 10% bonus annual bonus based on individual performance
  • Yearly salary reviews

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