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Customer Relationship Manager

2 months ago

London, Greater London, United Kingdom State Bank of India UK Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Personal Banker at State Bank of India UK. As a Personal Banker, you will play a key role in delivering exceptional customer service and sales support to our clients.

Key Responsibilities
  • Sales and Business Development: Identify and pursue sales opportunities through client referrals, internal networks, corporate relationships, and personal connections.
  • Customer Service: Deliver superior customer service by promptly handling all customer inquiries and complaints, and fostering strong customer relationships.
  • Product and Service Promotion: Establish and maintain the highest level of customer care and delivery standards, ensuring customer queries and complaints are addressed in a timely and amenable manner.
  • Cross-Selling and Upselling: Identify and pursue opportunities to cross-sell and upsell products and services to existing clients through regular contact and relationship building.
  • Branch Operations: Support the branch's business development initiatives by promoting and attending business development and sales events, and processing new account applications.
  • Compliance and Risk Management: Maintain a welcoming, professional, and service-oriented atmosphere within the banking hall, and ensure compliance with bank policies and procedures.
Requirements
  • Excellent Communication Skills: Possess excellent oral and written communication skills, with the ability to establish credibility and rapport with customers.
  • Networking and Sales Skills: Demonstrate excellent networking and sales skills, with the ability to identify and pursue sales opportunities.
  • Customer Service Skills: Possess excellent customer service skills, with the ability to deliver superior customer service and resolve customer complaints.
  • Product Knowledge: Have a strong understanding of banking products and services, with the ability to present features and benefits to customers.
Reporting Relationship

Reports to Area Branch Manager