Customer Relationship Manager

4 weeks ago

London, Greater London, United Kingdom State Bank of India UK Full time

We are seeking a highly skilled Customer Relationship Manager to join our team at State Bank of India UK. As a key member of our branch, you will be responsible for delivering exceptional customer service and driving sales growth through strong relationships with our clients.

Main Responsibilities:

  • Identify and pursue sales opportunities through client referrals, internal networks, and personal relationships.
  • Deliver superior customer service, handling all customer inquiries and complaints in a prompt and professional manner.
  • Establish and maintain strong relationships with clients, promoting State Bank of India UK as their preferred banking provider.
  • Identify opportunities to cross-sell products and services to existing clients, through regular contact and relationship building.
  • Foster a welcoming and professional atmosphere within the banking hall.
  • Support business development initiatives by promoting and attending sales events.
  • Process new account applications, including NRI and postal services.
  • Prepare DCS for service requests and handle all postal service requests.
  • Prepare AML Risk Matrix and checklists for account opening.
  • Responsible for logging and maintaining postal registers.
  • Designated as cover for the alternate Personal Banker position as required.
  • Operate cash, attend to customers, and maintain the cash register, ensuring compliance with bank policies and procedures.
  • Process remittances and maintain AML formats for cash transactions.
  • Dispatch cheques for remittances and provide cover for clerical staff as required.
  • Undertake any other responsibilities delegated by the Area Branch Manager or senior officer.

Competencies:

  • Excellent networking and sales skills.
  • Excellent interpersonal and communication skills.
  • Retail sales experience and ability to establish credibility and rapport with customers.
  • Strong customer contact skills and ability to present features and benefits of products and services.

Reporting Relationship:

Reports to Area Branch Manager.

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