Director of Customer Relationship Management

1 week ago

London, Greater London, United Kingdom Smart DCC Full time

About the Role

The Director of Customer Relationship Management will be responsible for leading the development and implementation of customer-centric strategies to drive business growth and customer satisfaction. This role will require strong leadership and collaboration skills to work with cross-functional teams and stakeholders to deliver exceptional customer experiences.

Key Responsibilities

  • Develop and implement customer relationship management strategies to drive business growth and customer satisfaction
  • Lead cross-functional teams to deliver exceptional customer experiences
  • Collaborate with stakeholders to identify and prioritize customer needs and opportunities
  • Develop and manage customer relationships to drive loyalty and retention
  • Monitor and analyze customer feedback and metrics to inform business decisions

Requirements

  • Proven experience in customer relationship management and leadership
  • Strong leadership and collaboration skills
  • Ability to analyze customer feedback and metrics to inform business decisions
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

About the DCC

The DCC is a leading provider of technology-enabled business services. We are committed to making Britain more connected and creating a better outcome for our customers. Our team is passionate about delivering exceptional customer experiences and driving business growth.

Company Benefits

The DCC offers a range of benefits to support the well-being and career development of our employees. These include flexible working arrangements, professional development opportunities, and a comprehensive benefits package.

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