Customer Relationship Manager

2 weeks ago

London, Greater London, United Kingdom Discover International Full time

Job Description:

 

About Discover International:

Discover International is a leading provider of temperature-controlled logistics solutions for the pharmaceutical, healthcare, and life sciences industries. With a global reach, we work with top pharmaceutical companies to deliver end-to-end logistics solutions that meet strict regulatory requirements.

 

Job Role:

We are seeking a Senior Customer Service Manager to manage relationships with key pharmaceutical clients and ensure the seamless coordination of packaging collection and delivery. The successful candidate will be fluent in Italian, French or Spanish and will work closely with internal teams and external partners to maintain high service standards and compliance with industry regulations.

 

Key Responsibilities:

  • Act as the main point of contact for top pharmaceutical clients, ensuring clear communication and addressing their needs promptly.
  • Communicate effectively with clients, Clinical hospital sites, internal teams, and external vendors to coordinate packaging collection and delivery.
  • Oversee the entire logistics process from order receipt to the collection and delivery of temperature-controlled packaging.
  • Ensure all logistics processes adhere to pharmaceutical industry regulations, including temperature control and product safety standards.
  • Identify and implement improvements in customer service processes to increase efficiency and client satisfaction.
  • Provide regular updates to senior management, including key performance metrics and potential areas for improvement.
  • Proven track record of managing and building successful teams handling both recruitment and training of junior team members.
  • Fluency in English, Italian, French or Spanish with strong communication skills both verbally and in writing.
  • At least 3 years of customer service experience, ideally in logistics, supply chain, or the pharmaceutical industry.
  • Preferably a deep understanding of pharmaceutical logistics, especially related to temperature-controlled packaging and compliance with regulatory standards.

 

Requirements:

  • Strong attention to detail with the ability to manage multiple projects and priorities in a fast-paced environment.
  • Experience in managing or mentoring a customer service team, with a focus on improving service quality and client relationships.
  • Proficiency with CRM systems, logistics software, and Microsoft Office Suite.

 

Discover International:

We pride ourselves on offering cutting-edge packaging and transportation technologies that safeguard product integrity throughout the entire delivery process. Our mission is to ensure the safe and compliant transport of sensitive medicinal products, from vaccines to biologics, through a carefully monitored supply chain.

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